Frequently Asked Questions
- How long until I will get the stands?
Normally, we can ship orders without graphics within 2-3
business days. We can also expedite a shipment, on occasion, although
"Rush Charges" may be added to your order. Orders with graphics normally
ship within a week of final approval of layout and design.
- Are graphics included with the stand?
Graphics and lettering can be added to your order at an
additional charge. We add graphics to the vast majority of
our orders. We also maintain your design specs and electronic
files for easy reorder. It has been very common for customers
to add a player some time after their original order and want
just one additional stand with their logo...not a problem.
- How do we get graphics on the stands?
We use computer cut vinyl lettering and logos for most of our
designs. We also have a large format digital printer for full
process color.
- Does Em-Bee ideas create the designs and logos?
YEs we can. Send us your ideas or sample artwork. We charge a small fee to set up you new custom logo.
- Can you supply graphics for stands we may already own?
We often supply Ready-To-Apply graphics. You may wish to add a graphic to
a Bass Drum or stands purchased earlier. Some bands change their name or have
updated their logo and the stands are in great shape. It is not as hard to
do and EM-BEE ideas can supply your needs. We've even added a movie to show
you how easy it is...Click here for wmv or
Click here for mov.
- What height of stand will I need?
We recommend the 24" standard stand for sit-down playing.
Some people may think it is short, but it will allow most of the
sound of the band to project into the room. Trombone players
will also not have to fight the stand for slide room. The 40"
stand is recommended for all players that stand. The
intermediate stand is good for drummers, singers, leaders,
bands that don't use music and people who just want a
tall stand. We can also customize the stands to any height
under 40" for an additional charge of $2.00 per stand.
- How do you ship orders?
Normal shipments are UPS ground. We charge a minimum
handling and shipping fee of $25.00 per order. Expedited
orders can be shipped via FEDEX, UPS Next Day, Second Day,
etc. to meet your special needs. Expedited shipping costs are
added to your invoice. Please refer to our S&H guide.
- How much does it cost to ship overseas?
Overseas shipments are all made via UPS Air International.
Shipping charges are based on dimensional weight (or volume).
We can estimate the cost of your shipment when we have a final
order. We also need exact shipping information including
address, postal codes, phone number and contact person who
will receive the shipment. Last minute changes can
substantially impact final shipping cost. These charges will
be added to your order.
- What about taxes?
Currently Em-Bee ideas charges only Missouri residents the
state sales tax.
- What about overseas taxes and duty?
Our shipper (UPS) will contact you prior to attempting
delivery. They will inform you of any duty or taxes and will
collect it at delivery. They will also clear any customs. We
have yet to have a problem with any of our overseas shipments.
- What is the average stand life?
EM-BEE ideas has been making the Poly Band Stand since 1985.
We have been told by our customers that they don't wear out!
I would say that we have replaced only a small handful of
the thousands of stands we have sold during the past 15 years.
- How do you clean the stands?
Soft cloth and a mild liquid soap. Do not use cleansers or
scrubbing pads. Window cleaners or 409 will help remove any
trouble spots. The only exception are full color printed graphics,
where we recommend that you not use cleaner directly on the
graphic.
- What is the difference between the standard and economy cases?
Both cases have a heavy nylon cover (similar to many of the
gig bags currently made today) with zipper closures and web
strap handles. The economy case will hold 5 stands. The standard
case also has a 1/4" padding and nylon internal lining with
the interior seams bound. It will hold 8 stands.
- Do I need the Shelf Wires?
Our original intention of the shelf wire was to create an
internal and attractive way to add weight to the stand when
playing outdoors. Lake front jobs, ocean front jobs or just
real windy days are a problem for all brands of music
stands. At the same time, we designed it to function as a
shelf and as a stabilizer for the stand-up stand. In most
cases they are not needed and are sold separately.
- How do we attach the shelf wires to the stands?
The wires have a 90 degree bend and a small 1 inch extension
which fits into the flutes at the side tabs. The wires should
not be visible from the outside of the stands.
- What is the knockout?
- What kind of lights can be used with the Poly Band Stand?
We recommend the "Universal Klip-Lite" or Mighty Bright Duet (Battery Operated), which is generally
available from stock from EM-BEE ideas. The stand shelf has
a 1" overlap and is reinforced at the top center to
accommodate the clip. Other lights may work, but you will
have to determine their usability for yourself.
- What type of light bulb does the "Universal Klip-Lite" use?
Normal 25 or 40 watt tubular bulbs. They can be purchased at
your local discount store. We do not provide bulbs.
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EM-BEE ideas
29 Brookshire Lane · Edwardsville, Illinois 62025 · Phone (314) 966-4129 · Fax (314) 584-2048
Email: info@embeeideas.com